SOLIDWORKS becomes unresponsive due to Dropbox

There is a known issue in SOLIDWORKS, where Dropbox causes SOLIDWORKS to become unresponsive. This issue is reported in the Software Performance Report (SPR) #1000741.

SOLIDWORKS becomes unresponsive while inserting a design table, excel based BOM, or component using Configuration Publisher. This issue may also occur when editing a Design table (by selecting either 'Edit Table' or 'Edit in New Window').

WORKAROUND:

To workaround this issue, please perform one of the methods listed below:

a. End all Dropbox processes from the Task Manager

1. Hit the START menu and search for Task Manager, then hit Enter
2. Under the Processes tab, select the Dropbox process and click End task.  

b. Change the Dropbox Preferences to 'Never Show' for Dropbox Badge, under General.

1. Click the Dropbox icon in the system tray or menu bar of your computer
2. Click the gear icon and select Preferences
3. Select General and change the Dropbox Badge to 'Never Show'
4. Click OK
5. 

If you have any questions regarding the information above or are unable to troubleshoot this issue, please contact Hawk Ridge Systems Technical Support at 1-877-266-4469  (US), 1-866-587-6803 (CAN), or support@hawkridgesys.com.