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How to call in to Hawk Ridge Systems Technical Support

Patrick James

This guide is to help navigate the Hawk Ridge Systems Technical Support phone queue.

 

To call Hawk Ridge Systems Technical Support, the phone numbers are:

US: (877) 266-4469

Canada: (866) 587-6803

The menu is:

    0.  Sales or Operator
    1.  For Technical Support
    2.  Company Directory

Inside of Technical Support, the options are:

  1. Licensing, Installation, and Administration
  2. PDM
  3. Simulation and Analysis, including Plastics
  4. For other SolidWorks products and CAD products
  5. CAM products, including CAMWorks
  6. Other

1) This queue includes activation/deactivations, download/customer portal questions, and media requests.

2) This queue is for Enterprise and Workgroup PDM questions

3) This queue is for Simulation, Flow Simulation, Motion and Plastics.

4) This queue has 3 options. 

  1. Composer
  2. Electrical
  3. All other SolidWorks questions

 

5) This queue is for CAMWorks

6) For any other technical support questions, use this queue.

 

Phone Queue Shortcuts

 

Admin, deactivations, media, downloads, installs

1,1 

Enterprise PDM and Workgroup PDM

1,2 

Simulations, Flow Simulation, Motion, Plastics

1,3 

3DVia

1,4,1 

Electrical

1,4,2 

SolidWorks

1,4,3 

CAMWorks

1,5 

Other

1,6

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