CAD can be demanding on your computer. Technical problems are not uncommon. Whenever you have a question, it can be difficult to give the support person a complete description of what's happening and how your computer is set up. A support technician might contact you repeatedly, asking a different question each time:
- What is your operating system version?
- Software versions?
- Hardware drivers?
- Disk space?
- and so forth -- and requesting ever more information and files.
All this is important to the support person, but you often don't have the answers. SolidWorks has addressed this issue with a utility called SolidWorks Rx. SolidWorks Rx is designed to reduce the burden on the user when technical questions arise and provide the support person with more complete information.