First, check your connection
Students must be directly connected to the Internet, not through a VPN or a Remote Desktop. Additionally, a slow or intermittent Internet connection may affect your virtual training experience. Students will need both an upload and download speed of 10Mbps or higher. A student’s Internet connection must also support WebSockets.
Next, check that you can access our Virtual Classroom
From inside our Virtual Training Platform, students will access our Virtual Classroom using GoToMeeting. This is where students will engage with the instructor-led learning portion of the class. Verify that you can effectively use GoToMeeting. If the system check was successful, join a test session to become familiar with the environment.
Last, check that you can use the Virtual Desktop
Often our students need to take advantage of our fully functional desktop environment in the cloud (Virtual Desktop). This is necessary when a student does not have access to their own (recent) license of SOLIDWORKS. A few of our classes require all students use the Virtual Desktop. It is very important to have a stable connection. Please run a latency test to verify your connection to our Amazon Web Services servers. Connection to Amazon EC2 US-West-1 is the most important (about 20th on the list). The latency speed should be well below 200ms. Note that this test may take a while to run.
Hint: Cancel the Downlink test so that only the Latency test runs.
Share with your IT Department: Domains to whitelist in restrictive network environments
If you still have questions and are not sure if you will be able to connect to your class, please contact firstname.lastname@example.org.