Follow

Windows 10 Graphical Issues With Nvidia Graphics Cards

John_Tran

This article addresses a problem with various graphical issues observed for Windows 10 systems running SOLIDWORKS with supported and unsupported graphics cards (Nvidia GeForce/Quadro):

Graphical issues, ranging from dimension boxes not appearing correctly to display anomalies, have been reported for many users running SOLIDWORKS on Windows 10 with Nvidia supported and unsupported graphics cards. Users reported that on February 13th, 2017, graphical issues started appearing, when previously, these issues were not present. These issues are linked to Windows 10 automatic updates that may have occurred after the date of February 10, 2017.

If a user finds that the above situation applies, it is advised that the user goes to the Device Manager in Windows and rolls back to the previous Nvidia driver or installs a previous version of the graphics driver. The user may also want to disable the specific automatic updates feature in the Windows 10 operating system.

Disabling Specific Automatic Windows Updates

  1. Press the Windows Start Menu button and type "Control Panel"
  2. Click on "System," followed by "Advanced system settings" on the left side of the window
  3. Click on the "Hardware" tab and "Device Installation Settings" button 
  4. For the option titled "Do you want to automatically download manufacturers' apps and custom icons available for your devices?", click the radio button for "No(your device might not work as expected)".

Rolling Back The Graphics Driver

  1. Press the Windows Start Menu button and type "Device Manager"
  2. Expand the "Display Adapters" header, right-click the Nvidia adapter and select "Properties"
  3. Within the "Driver" tab, click the "Roll Back Driver" button to return to the previous driver.
  4. If the "roll back" option is not available, for Geforce cards, download the latest driver at http://www.nvidia.com/Download/index.aspx . For quadro graphics cards, please visit http://www.solidworks.com/sw/support/videocardtesting.html to download the appropriate graphics driver. 

Disabling Driver Updates from the Group Policy Editor

If you find that the graphics driver continues to update automatically after following the above instructions, a more robust method of disabling driver updates with the Group Policy Editor can be used.  It is recommended that you check with your IT department before making this change to the Group Policy Editor.  

  1. Press the Windows Start Menu button and type "Control Panel"
  2. Search in the Control Panel for "Group Policy", and select the option to "Edit Group Policy"
  3. Go to Computer Configuration>Administrative Templates>Windows Components>Windows Update
  4. Select "Do not include drivers with Windows Updates", set to "Enabled"
  5. Select OK and exit the Group Policy Editor.  Roll back the graphics driver again with the above instructions, and it should no longer automatically update.  

Thank You,

HRS Support

Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Richard Williams

    I believe it is problems like this that stop people from upgrading to other newer Windows Operating Systems. How many of us have done this only to find out other things we have bought and used no longer work? "Once bitten, twice shy."