Follow

Attaching Files via our Chat Support

Mike Miura

Sometimes when chatting with a support agent, you need to sent the agent a file. There are a few ways to do this. First of all, if the file is under 5 MB and the file type is one of the following, you can send the files via the chat session.

Here are the approved file types: .jpg, .png, .gif, .txt, .pdf, .zip, .7z, .log, .igs and .stp

To attach the files, you can either drag and drop them directly into the chat window:

Chat4.png

 

Or hit the options button in the bottom left of the chat box, select "Send a File," and navigate to the file and select open.

Chat1.png

Chat2.png

Chat3.png

 

If your file is too large or not a supported type, you may receive an error.

Chat5.png     Chat6.png

 

If this is the case or if there are any reasons you cannot upload via our chat system, you will have to upload the files through other means. The easiest option would be to upload the files here: https://www.hawkridgesys.com/support/send-safely

Be sure to hit submit after the file is fully loaded or we will not receive the files on our end

Other alternatives would be to reply to the ticket that gets created for the chat via email or viewing the ticket on our support website and attaching the files there (20 MB limit).

If you have any questions, feel free to contact us via Chat, or call us

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments