This article addresses the a known bug where creating a Pack and Go from within the program will crash in SOLIDWORKS 2015 after installing 2016 SP4 or SP5 on the same machine. This has been attributed to SPR #973302.
For users with multiple versions of SOLIDWORKS on their machine, if you have installed 2016 SP4 or SP5 while 2015 is currently on the same machine, creating a Pack and Go in 2015 will cause a crash.
Workaround and Solution:
The fix for this issue has been released with SW 2017 SP1. Even if the user does not want to upgrade, installing 2017 SP1 on the machine will resolve the issue in 2015. If the issue still occurs after the upgrade, run a repair on the 2015 installation.
The workaround without installing 2017 SP1 is to create the Pack and Go from Windows Explorer. If you navigate to the top level assembly or drawing you want saved, then right click, the SOLIDWORKS > Pack and Go option will prompt the Pack and Go window without opening SOLIDWORKS. You can also perform the Pack and Go through SOLIDWORKS explorer. Both these options have been shown to work when the Pack and Go failed within SOLIDWORKS.
If none of these methods work, or if you have any questions or need clarification on any of the methods described in this article, feel free to contact Hawk Ridge Systems Technical Support at email@example.com.